Get in Touch
Multiple ways to reach our support team
Common Questions
How do I book a parking space?
Open the Paride app, search for nearby parking, select your preferred spot, and book it. Payment is processed securely within the app.
What payment methods are accepted?
We accept credit/debit cards (Visa, Mastercard, AzərKart), digital wallets (Apple Pay, Google Pay), QR code payments, and cash at select locations.
How do I access the parking space?
After booking, use the QR code in the app or manually enter your vehicle number. The gate will open automatically upon payment confirmation.
Can I cancel or modify my booking?
Yes, you can cancel or modify bookings through the app up to 15 minutes before your session starts.
What if the gate doesn't open?
First, ensure payment was processed successfully. If the issue persists, contact our 24/7 support line immediately.
How is my payment information protected?
All payments are encrypted using AES-256 and comply with PCI DSS standards. Your card details are never stored in plain text.
Troubleshooting Guide
App won't load
- Check your internet connection
- Update the app to latest version
- Clear app cache and restart
- Reinstall if issue persists
Can't book a parking space
- Verify your account is active
- Check parking availability
- Ensure sufficient payment balance
- Try different payment method
Payment failed
- Check card balance and validity
- Verify card is not blocked
- Try alternative payment method
- Contact card issuer if issue continues
LPR camera didn't recognize my plate
- Try manual entry option
- Use QR code entry
- Ensure plate is clean and visible
- Contact support for assistance
Session wasn't recorded
- Check your booking history
- Verify parking session completed
- Session records kept for 24 months
- Contact support with session details
Security & Safety
- ✓All data transmitted using SSL/TLS encryption
- ✓Payment information protected with PCI DSS compliance
- ✓Two-factor authentication via SMS OTP
- ✓AES-256 encryption for stored data
- ✓Regular security audits and penetration testing
- ✓GDPR and local data protection compliance