Get in Touch
Multiple ways to reach our support team
Common Questions
How do I access a parking facility?
Open the Paride app, find a nearby facility on the map, and drive in. The gate opens automatically via License Plate Recognition (LPR) or QR code scan. No reservation needed.
What payment methods are accepted?
We accept credit/debit cards (Visa, Mastercard, AzərKart), digital wallets (Apple Pay, Google Pay), and QR code payments. Payment is processed automatically on exit.
Do I need to make a reservation in advance?
No. Paride operates on a pay-on-exit model. Simply drive in, park, and payment is handled automatically when you exit — no pre-booking required.
How does LPR access work?
When you arrive, the camera reads your license plate and the gate opens automatically. On exit, the system calculates your parking duration and processes payment.
What if the gate doesn't open?
Try the QR code option in the app. If the issue persists, contact our 24/7 support line immediately for assistance.
How is my payment information protected?
All payments are encrypted using AES-256 and comply with PCI DSS standards. Your card details are never stored in plain text.
Troubleshooting Guide
App won't load
- Check your internet connection
- Update the app to latest version
- Clear app cache and restart
- Reinstall if issue persists
Gate won't open on arrival
- Ensure your plate is registered in the app
- Try the QR code entry option
- Check your account is active
- Contact support immediately
Payment failed
- Check card balance and validity
- Verify card is not blocked
- Try alternative payment method
- Contact card issuer if issue continues
LPR camera didn't recognize my plate
- Try manual entry option
- Use QR code entry
- Ensure plate is clean and visible
- Contact support for assistance
Session wasn't recorded
- Check your session history in the app
- Verify your exit was processed
- Session records kept for 24 months
- Contact support with session details
Security & Safety
- ✓All data transmitted using SSL/TLS encryption
- ✓Payment information protected with PCI DSS compliance
- ✓Two-factor authentication via SMS OTP
- ✓AES-256 encryption for stored data
- ✓Regular security audits and penetration testing
- ✓GDPR and local data protection compliance